Сontact Doo Prime
Global Support Infrastructure
Doo Prime maintains dedicated support centers operating 24/7/365 across multiple time zones. Support teams include specialized departments for technical assistance, account management, and trading support. Response times average under 60 minutes for technical queries and 4 hours for general inquiries. The support infrastructure connects through secured communication channels with multi-language capabilities. Staff undergo continuous training on platform updates and market conditions. Each support interaction receives a unique tracking number for follow-up. Contact Center Details:| Location | Time Zone | Primary Languages | Services |
| Myanmar | GMT+6.5 | Burmese, English | Full Support |
| Singapore | GMT+8 | English, Chinese | Technical |
| Hong Kong | GMT+8 | Chinese, English | Trading |
| Australia | GMT+10 | English | Account |
Direct Communication Methods
The platform provides multiple channels for accessing support services. Phone support operates through international lines with local numbers in major regions. Email support processes requests through a ticket system. Live chat connects users directly with support specialists. Social media channels offer additional contact options. Response priorities adjust based on inquiry type and urgency. Support staff maintain detailed interaction records. Primary contact channels:- International phone lines
- Email support system
- Live chat platform
- Ticket tracking portal
- Social media channels
Response Time Standards
Support requests receive priority based on impact level and urgency. Technical issues affecting trading receive immediate attention. Account security concerns trigger automated escalation. General inquiries follow standard processing timeframes. Support staff provide progress updates through the ticket system.Technical Support Operations
The technical support team specializes in platform functionality and system operations. Support engineers access trading servers remotely when needed. The team maintains detailed resolution logs. Technical specialists assist with platform configuration and optimization. Support includes Expert Advisor implementation assistance. The team verifies proper platform operation through diagnostic tools. Technical support levels:| Level | Response Time | Service Scope |
| Level 1 | 15 minutes | Basic Issues |
| Level 2 | 30 minutes | Platform Problems |
| Level 3 | 60 minutes | Complex Issues |
Trading Support Services
Trading specialists assist with order execution and position management. The team monitors trading systems continuously. Support includes margin requirement clarification. Staff provide updates on trading conditions. Trading specialists verify order execution accuracy. The team assists with trading platform features.
Market Information Services
Market specialists maintain current trading condition information. The team provides updates on market events. Support includes clarification of trading costs. Staff monitor trading hour changes and restrictions.
Payment Support Operations
Payment specialists handle transaction processing across multiple systems. The team verifies payment details and resolves issues. Support includes guidance on available payment methods. Staff monitor transaction status and provide updates. Payment specialists assist with deposit procedures. The team verifies withdrawal requests.
Available payment options:
- Bank transfers
- Credit/debit cards
- Electronic payments
- Local payment systems
- Digital currencies
Platform Support Services
Platform specialists provide assistance with software installation and setup. The team helps configure trading terminals and indicators. Support includes connection troubleshooting and optimization. Staff verify proper platform operation after updates.
Account Management Support
Account managers assist with registration and verification processes. The team handles deposit and withdrawal queries. Support includes account type modifications and setting adjustments. Dedicated personnel verify compliance requirements. The team processes account updates and maintenance requests. Account specialists monitor verification status.
Account service priorities:
- Security concerns
- Access issues
- Trading problems
- General inquiries
- Information requests
Document Verification Process
Verification specialists process identification documents according to regulations. The team validates proof of residence documentation. Support staff assist with document submission requirements. Verification status updates through the client portal.
Security Protocols
Security teams maintain protection systems for client communications. All support channels utilize encrypted connections. Staff follow strict verification protocols. Security systems monitor access patterns. The team maintains detailed security logs. Support includes two-factor authentication assistance.
Emergency Support Protocol
Emergency support activates for critical trading issues. The system implements automated escalation procedures. Priority routing connects to specialized support teams. Emergency protocols operate 24/7/365. Response times reduce to under 15 minutes. The team maintains emergency communication channels. Support includes direct access to technical specialists.
Critical Issue Resolution
Critical issue teams maintain constant availability. Resolution procedures follow established protocols. Support teams coordinate across departments. Staff document all emergency responses. The system tracks resolution progress. Teams implement preventative measures. Support includes post-incident analysis.
FAQ
Technical issues receive responses within 60 minutes, while general inquiries typically receive responses within 4 hours.
Support staff speak Burmese and English in Myanmar, with additional language support available through regional centers.
Each support request receives a unique tracking number accessible through the client portal with email update notifications.
